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Where: Atlanta, GA

Who: ES Broadcast

Field: Live Broadcast / Sports / TV News / Technical Operations

Type: Full Time


The Broadcast Video industry is a cutting-edge technical industry, and ES Broadcast is at its vanguard.

The business requires a Key Account Manager who will work with the Sales team to lead our go-to market, coordinate account plans and manage the activities for the Key Account function with the aim of delivering the commercial returns from each account.

As a Senior Key Account Manager, you will be responsible for managing and developing our most significant client relationships to drive business growth and customer satisfaction. Your primary focus will be nurturing and expanding key accounts, identifying new opportunities, and ensuring the successful delivery of products/services to meet client needs. Your exceptional communication, negotiation, and relationship-building skills will be instrumental in maintaining long-term partnerships, maximizing client retention, and achieving revenue targets. You will collaborate closely with cross-functional teams to deliver outstanding value to key clients while representing the company’s interests.

In addition, the SKAM will be responsible for producing a monthly forecast and mid-month POVs detailing expectations for the team

Manage and oversee a portfolio of key accounts, acting as the main point of contact and building strong, trusting relationships with clients.
Breakdown annual targets by account with the aim of achieving / exceeding targets set by the company.
Manage the sales strategy and activity for the accounts allocated
Identify the key decision makers for each of the key accounts allocated to ensure that there is a clear understanding of the business needs and drivers to ensure that ES Broadcast is best placed to provide solutions.
Understand clients’ business objectives, challenges, and requirements to develop customized account plans and strategies.
Understand the key account financial drivers with year-end, turnover and budgets
Collaborate with internal teams (sales, marketing, product, and support) to ensure the successful implementation and delivery of products/services to key accounts.
Build key relationships with decision makers & stakeholders to maintain a high level of contact within the accounts and raise their profile to become the “trusted Advisor” to the account.
Ensure that the CRM platform used by ES Broadcast will be filled out with the correct and most up-to-date information for the accounts allocated.
Proactively identify upselling and cross-selling opportunities within key accounts to drive additional revenue and expand the business relationship.
Monitor market trends, competitors’ activities, and industry developments to stay informed and capitalize on opportunities.
Conduct regular in-person meetings with key clients to build rapport, understand their operational environment, and explore new opportunities.
Coordinate activity and attendance of industry trade shows (including but not limited to NAB & IBC)
Work closely with the administration, accounts and operations teams to ensure smooth pathways to success
Responsible for producing a twice monthly forecasts
Assisting in the generation of annual targets and budgets on a granular level by account
Work with marketing and sales management on monthly newsletters and promotions
Managing the day-to-day activity of accounts allocated to deliver returns required
Coordinate client activity days and events through the year and at trade shows
Review stock levels to identify promotions that can be circulated to the team and externally


4 Years of experience as an Account Manager or similar role
Experience in managing multiple client accounts
Customer-centric and a good ‘active’ listener with ability to understand requirements and to provide solutions options
Excellent ability to communicate at all levels of the customer organization
Strong relationship management skills – ability to build and maintain relationships with key clients
Track record of leading and mentoring sales teams
Excellent ability to communicate internally
Must be able to perform well under pressure, work well alone and as part of a team.
Strong planning and organization skills
Excellent problem-solving skills and attention to detail
Good general business acumen
A high-level business understanding of technology, data management & protection
Moderate to high excel skills and spreadsheet creation
To take responsibility for your own health and safety as necessary
To comply with the company’s disciplinary and grievance procedure as required
To comply with the company’s policies and procedures at all times
The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive
Duties are set out in this job description but please note that, in consultation with the post holder, the company reserves the right to update the job description from time to time to reflect changes in or to the role. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description

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